Position:  Housing Navigator/Case Manager

Classification¾ Time

FLSA: Non-Exempt

Reports To:  Young Adult Services Director

Compensation: Based on experience

Position Summary:

The Housing Navigator/Case Manager conducts assessments, determines eligibility, develops individualized case plans, links families with community-based housing and service resources, and provides case management services in conjunction with community partners.

 Program Summary:

Christopher Youth Center provides Rapid Rehousing services to homeless individuals and families with a focus on youth.  The Christopher Youth Center Program serves youth and families with children that are homeless or at imminent risk of homelessness. The YAC (Youth Access Center) is designed to provide a centralized point of access for youth and families in need of crisis services, shelter placement, transitional housing, rapid re-housing/permanent housing placement, and linkages with schools, employment, physical and mental health care, and other supportive services.

 Responsibilities: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

  • Conduct comprehensive assessments of potential participants
  • Develop Individualized Housing and Service Plans (IHSP) for each participant using the comprehensive assessment
  • Collect all necessary documentation needed to support assistance
  • Find temporary housing opportunities for eligible participants and identify permanent housing options for program participants
  • Collaboratively work with other housing specialists to find permanent housing options for youth
  • Interface with landlords whenever necessary to mitigate issues or advocate for youth
  • Provide case management services including, but not limited to: providing appropriate resources, tools, assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participant progress
  • Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission
  • Collaborate and communicate closely with formal partner agencies for the program (Workforce Centers, family shelters, )
  • Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records
  • Prepare and submit weekly program update
  • Other duties as assigned by the Executive Director


  • Minimum of 1 year of professional experience in the human services field, two years of experience serving homeless families is preferred
  • Bachelor’s degree in social work or related field
  • Experience working with clients in crisis
  • Strong ability to effectively resolve and cope with the immediate crisis
  • Strong communication skills, speaking, listening, and writing clearly and thoroughly
  • Proficient in Microsoft Office and database software used to track service delivery

HMIS and advanced knowledge of Microsoft Excel is preferred

  • Knowledge of community resources available in various neighborhoods
  • Detail-oriented with strong organizational and time management skills
  • Demonstrated ability to work independently and as part of a team
  • Strong ability to represent the interests of the agency, interact effectively with a diverse group, build successful collaborative relationships with program participants, other Christopher Youth Center staff, and community partners

Mandatory Requirements

  • Employment eligibility verification
  • Valid driver’s license and auto insurance
  • Reliable transportation
  • Successful completion of background screening

Resumes can be emailed to